Fountain Valley, CA – August 29, 2025 – DTG Connection is thrilled to announce the launch of its new AI Support Assistant, a state-of-the-art chatbot designed to provide immediate and highly helpful technical support to our valued customers. This innovative tool is the culmination of years of dedicated technical knowledge and software development, aimed at elevating the experience of our XLab X2 and XTF Pro printer owners.

Our new AI Support Assistant is available 24 hours a day, 7 days a week, ensuring that printer owners have access to expert assistance whenever they need it. This intelligent chatbot acts as a personal technical support expert, offering friendly, patient, and professional guidance based directly on our comprehensive service manuals, guides, and instructions.

Key features and benefits of the new AI Support Assistant include:

• 24/7 Accessibility: Get answers to technical questions anytime, day or night.
• Expert Knowledge: The chatbot is an expert on our X2 and XTF Pro printer documentation, providing precise and reliable information.
• Clear & Simple Language: We’ve designed the chatbot to use easy-to-understand language, avoiding technical jargon wherever possible, and explaining complex terms simply when necessary.
• Direct & Accurate Information: All responses are strictly and exclusively based on information within DTG Connection’s documentation and expertise, ensuring consistency and accuracy.

We are committed to providing our customers with the best possible support, and this new AI assistant is a significant step in that direction. We believe it will greatly enhance our customers’ ability to maintain and troubleshoot their DTG Connection printers with ease.

Should further assistance be requires or the customer prefers to speak with a technician, our dedicated DTG Connection support team is always ready to help.

We’re excited for our customer to experience this new level of support!